An approach to organizational learning in the Complex July 26 of the Branch CIMEX Santiago de Cuba

Abstract

The present research was developed in the Complex July 26 of the Branch CIMEX Santiago de Cuba whit the objective of characterize the organizational learning through the organizational learning conception approach by Peter M. Senge. It was employed the qualitative methodology and the ethnomethodological method for the study of five indicators: personal domain, mental models, shared vision, team learning and systemic thought. The techniques used were the document review, the Learning Organization Test, the manager’s in-depthinterview, the group interview and the observation. The main results point to the employment of many strategies and tools that allows the development of learning, although they are restricted mostly, to individual learnings. Also, exists mental models and barriers that limit the development of learning, and the absence of a shared vision and a systemic thought like learning strategies; join to the predominance of the discussion as the main tool for the handling of conflicts and the team work. Finally, there are organizational elements that favor learning in the organization.